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Optimize processes with digital support

iXservices is the INDEX service platform, that helps you to switch your machine faster to production version in case of trouble
 
  • Utilisation of modern technology for troubleshooting
  • Simple and efficient communication

TicketManager

Rapid support from INDEX service

Machine downtimes are a nuisance and must be rectified quickly.
The first step is to record the fault message in TicketManager.

How TicketManager supports you:

  • Direct transmission of your messages to the INDEX service system
  • Additional information can be attached as a file (e.g. alarm messages, photos and videos)
  • Status overview of all service messages
  • Push notifications for technician scheduling


iXlens

Video transmission for an augmented support

Reduce the downtimes of your multi-spindle automatic machines through a better communication with the INDEX-support.

  • Our service team can quickly identify the cause and rectify it easily

How it works:
  • A smartphone or a tablet can be used for the video support
  • The INDEX service can picture the problem by itself
  • The service team can support by markers and notices directly in the video
  • Display of instructions and drawings
  • Simple and fast processing through PrePaid solution

Contact the service team of the multi-spindle automatic machines now:

Contact now